Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or an exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return or exchange, contact us at customers@woodaha.com or call us at +1 307 454 1932 (9:00am to 5:30pm PDT, Monday to Friday). If your request is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) and gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges
We support both refunds and exchanges. If you would prefer an exchange instead of a refund, simply let us know when you contact us — once your returned item has been received and inspected, we will ship the replacement item to you.

Partial refunds (if applicable)
Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error, may be eligible for a partial refund only.

Refunds
You will be responsible for paying your own return shipping costs, and shipping costs are non-refundable. If you are returning an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance — we cannot guarantee that we will receive your returned item.

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.